Fees & Billing

Type of Visit Standard Fee  
Level A Short Consultation $40.00  
Level B Standard Consultation $81.00  
Level C Long Consultation $148.00  

Billing Policy

We are a private clinic with mixed billing. Patients will be charged a private fee payable at time of consultation.  However, the following patients will be bulk billed for most consultations:

  • Children under 16yrs of age
  • Patients 65yrs and older
  • Patients who have a current concession card
  • DVA patients will be billed through DVA
  • An additional fee may be charged for accounts not settled on the day of consultation.
  • Medicare rebates can be electronically claimed at the time of payment.

We accept


 

Online Medicare Claiming

Why go to Medicare?  We can process your claim through our Tyro Machine.  Just bring your savings/cheque account card, current Medicare Card and your rebate will go back into your bank account in seconds.

 

Appointments

Patients are encouraged to see their usual doctor for routine appointments.  Appointments are normally 15 minutes, if you have more than one issue or a complicated problem you wish to discuss with the doctors please advise the reception staff and a longer appointment will be arranged.  By complying with these guidelines it will allow the doctors to streamline their appointments and avoid running behind.

You can book an appointment by ringing and talking to a receptionist, by downloading the Hotdoc app from the Google Play Store or iTunes or online via this website. 

If you need to alter your appointment time, please contact the surgery at least 1 hour prior to your appointment to either reschedule or cancel.  This allows us to allocate the appointment time to another patient.

If patients fail to attend a booked appointment without notifying reception, a fee may be charged and future appointments will need to be confirmed 2 hours prior to the booked time.

Recalls

This practice uses a computerised system for routine recall and reminders.  Our practice participates in preventative health programs.  Patients can be recalled for routine tests such as cervical screening, bowel cancer and childhood vaccinations.  Patients can either opt in or out of such programs by notifying staff.

 

Results

At times your doctor may request tests such as pathology, radiology or ultrasound to be performed.  These tests are vital in managing the overall health and wellbeing for our patients.  These tests are not routinely bulk billed and a fee may be charged by the provider.  Please discuss this with your doctor prior to having the tests performed. 

 

To receive your results please contact the surgery after 10am by calling 03 6261 1399 at least 24hrs after the test has been completed.  Should the doctor wish to discuss your results with you, an appointment will be made then.

 

Feedback and Complaints

Patients and others have opportunities to register their feedback or complaints either verbally to staff, in writing (letter) or via our suggestion box. Patients should feel free to complain anonymously if desired.

 

The Tasmanian Health Complaints Commissioner are able to receive and resolve complaints about health service providers. The HCC also handles complaints about disclosure of health information and access to health information.

Health Services Commissioner
 99 Bathurst Street,
Hobart Tasmania
p: 03 6233 6348
http://www.health.tas.gov.au/hsc/complaint.htm

 

The National Privacy Commissioner is able to receive complaints concerning privacy issues. Complaints here will have a response within 28 days.

National Privacy Commissioner
Privacy hotline 1300 363 992.  
GPO Box 5218
Sydney NSW 2001
http://www.privacy.gov.au/complaints

 

Privacy Policy 

As a patient of our medical practice we require you to provide us with your personal details and a full medical history, so that we may properly assess, diagnose, treat and be proactive in your health care needs.

 

All patient information is private and confidentiality of patient information is maintained at all times.  You can request a copy of our privacy policy, which includes information about the collection, use and disclosure of your health information.

 

Telephone Calls

Telephone calls are not routinely diverted to the doctor while they are consulting.  If the matter is urgent the reception staff will put through to the nurses who will assist you with your concerns.

 

Medical Certificates

Medical certificates are legal documents.  It is a medico legal requirement that patients are seen by the doctor before a medical certificate can be issued.  These cannot be backdated.

 

Confidentiality

All patient consultations are kept strictly confidential and cannot be discussed or reproduced.  It is policy of this practice to maintain security of personal health information at all times and ensure that this information is only available to authorised members of staff.

 

Referrals to Specialists

Referral to a specialist requires a medical examination so that a relevant and helpful letter can be written.  No Referral will be given without consultation nor will it be backdated.  This is a medico legal requirement.

 

Repeat Prescriptions

In the interest of good medical care and medicolegal reasons, you need to see a doctor for repeat prescripts.  Please ensure you book an appointment 2 weeks before you run out of medication and do not leave getting a repeat script to the last minute.

 

Smoking Policy

It is the policy of the Derwent Valley Medical Centre that there shall be no smoking on the premises.  Please do not smoke within 10 meters of any exits or air conditioning units.

 

Interpreter Service

On site interpreters and phone interpreters can be booked in advance, 10 days’ notice needs to be given.

Services are provided by the Translation and Interpreting Service and the National Auslan Interpreter Booking and Payment Service

https://www.tisnational.gov.au/en/Agencies/Charges-and-free-services/About-the-Free-Interpreting-Service

https://www.nabs.org.au/

Last updated: January 2021