Fees & Billing

As at 5th July 2024

Item Number

Fee

Medicare Rebate

Out of Pocket

3

Level A consult

$48.50

$19.60

$28.90

23

Level B consult

$98.00

$42.85

$55.15

36

Level C consult

(Including iron infusion and skin checks)

$180.00

$82.90

$97.10

44

Level D consult

$275.00

$122.15

$152.85

2715

Mental Health Treatment Plan 20-39 minutes

<18 yrs are Bulk Billed

$216.00

$103.70

$113.30

2717

Mental Health Treatment Plan >40 minutes

<18 yrs are Bulk Billed

$319.00

$152.80

$167.20

2712

Review of Mental Health Treatment Plan

<18 yrs are Bulk Billed

$180.00

$81.70

$98.30

2713

Mental Health Consult >20 minutes

$180.00

$81.70

$98.30

23

Ear Syringe

$110.00

$42.85

$67.15

Intrauterine Device (IUD)

Consultation Fee Medicare Rebate Out of Pocket
Initial Assessment (36) $189.00 $82.90 $106.10
IUD Insertion (35503) $280.00 $77.65 $202.35
6 week follow up (bulk-billed) (23) $42.85 $42.85 Nil
The above fees do not include the cost of the device (approximately $30).

 

Medical Termination of Pregnancy

Consultation Fee Medicare Rebate Out of Pocket
Initial Assessment (23) $98.00 $42.85 $55.15
Medication Consultation (36) $280.00 $82.90 $197.10
Follow up (bulk-billed) (23) $42.85 $42.85 Nil

Hormone Implant (Implanon)

Consultation Fee Medicare Rebate Out of Pocket
Initial consultation (23) $98.00 $42.85 $55.15
Insertion (14206) $115.00 $34.50 $80.50
Removal or Replacement (30062) $192.00 $58.85 $133.15

Pregnancy and Postpartum Care

Consultation Fee Medicare Rebate Out of Pocket
Antenatal Appointment (15 minutes) MBS 16500 $110.00 $45.65 $64.35
Postnatal appointment (30 minutes) MBS 16407 $179.00 $69.45 $109.55
Breastfeeding Support (30-45 minutes) MBS 36 $180.00 $82.90 $97.10

Medicare Safety Net

The Medicare Safety Net helps cover the costs of Medicare-rebatable services once you have spent a total of $717.09 to $2249.80 per family out of pocket.

By ensuring you are registered for this safety net, once you have spent this amount in a calendar year the government will cover 80% of the cost of your appointments for the rest of the year. See Services Australia Medicare Safety Net for more details.

Billing Policy

We are a private clinic. Patients will be charged a private fee payable at time of consultation.  However, the following patients will be bulk billed for most consultations:

  • Children under 16yrs of age
  • Patients 70yrs and older
  • DVA patients will be billed through DVA
  • An additional fee may be charged for accounts not settled on the day of consultation.
  • Medicare rebates can be electronically claimed at the time of payment.

It is crucial that you notify us of your cancellation, at least 2 hrs prior to your appointment time, to avoid a cancellation fee ($40.00 for single appointments, $60 for double appointments and $100.00 for skin cancer checks).

We accept


 

Online Medicare Claiming

Why go to Medicare?  We can process your claim through our Tyro Machine.  Just bring your savings/cheque account card, current Medicare Card and your rebate will go back into your bank account in seconds.

 

Appointments

Patients are encouraged to see their usual doctor for routine appointments.  Appointments are normally 15 minutes, if you have more than one issue or a complicated problem you wish to discuss with the doctors please advise the reception staff and a longer appointment will be arranged.  By complying with these guidelines it will allow the doctors to streamline their appointments and avoid running behind.

You can book an appointment by ringing and talking to a receptionist, by downloading the Hotdoc app from the Google Play Store or iTunes or online via this website. 

If you need to alter your appointment time, please contact the surgery at least 2 hour prior to your appointment to either reschedule or cancel.  This allows us to allocate the appointment time to another patient.

If patients fail to attend a booked appointment without notifying reception, a fee may be charged and future appointments will need to be confirmed 2 hours prior to the booked time.

 

Recalls

This practice uses a computerised system for routine recall and reminders.  Our practice participates in preventative health programs.  Patients can be recalled for routine tests such as cervical screening, bowel cancer and childhood vaccinations.  Patients can either opt in or out of such programs by notifying staff.

 

Results

At times your doctor may request tests such as pathology, radiology or ultrasound to be performed.  These tests are vital in managing the overall health and wellbeing for our patients.  These tests are not routinely bulk billed and a fee may be charged by the provider.  Please discuss this with your doctor prior to having the tests performed. 

 

To receive your results please contact the surgery after 10am by calling 03 6261 1399 at least 24hrs after the test has been completed.  Should the doctor wish to discuss your results with you, an appointment will be made then. 

 

Inactive Patients 

A patient file will  be deactivated if they have not been seen at the medical practice in a 3 year period in line with RACGP Standards for General Practice. The same will apply to children not seen in a 7 year period. 

 

Feedback and Complaints

Patients and others have opportunities to register their feedback or complaints either verbally to staff, in writing (letter) or via our suggestion box. Patients should feel free to complain anonymously if desired.

 

The Tasmanian Health Complaints Commissioner are able to receive and resolve complaints about health service providers. The HCC also handles complaints about disclosure of health information and access to health information.

Health Services Commissioner
 99 Bathurst Street,
Hobart Tasmania
p: 03 6233 6348
http://www.health.tas.gov.au/hsc/complaint.htm

 

The National Privacy Commissioner is able to receive complaints concerning privacy issues. Complaints here will have a response within 28 days.

National Privacy Commissioner
Privacy hotline 1300 363 992.  
GPO Box 5218
Sydney NSW 2001
http://www.privacy.gov.au/complaints


Telephone Calls

Telephone calls are not routinely diverted to the doctor while they are consulting.  If the matter is urgent the reception staff will put through to the nurses who will assist you with your concerns.

 

Medical Certificates

Medical certificates are legal documents.  It is a medico legal requirement that patients are seen by the doctor before a medical certificate can be issued.  These cannot be backdated.

 

Confidentiality

All patient consultations are kept strictly confidential and cannot be discussed or reproduced.  It is policy of this practice to maintain security of personal health information at all times and ensure that this information is only available to authorised members of staff.

 

Referrals to Specialists

Referral to a specialist requires a medical examination so that a relevant and helpful letter can be written.  No Referral will be given without consultation nor will it be backdated.  This is a medico legal requirement.

 

Repeat Prescriptions

In the interest of good medical care and medicolegal reasons, you need to see a doctor for repeat prescripts.  Please ensure you book an appointment 2 weeks before you run out of medication and do not leave getting a repeat script to the last minute.

 

Smoking Policy

It is the policy of the Derwent Valley Medical Centre that there shall be no smoking on the premises.  Please do not smoke within 10 meters of any exits or air conditioning units.

 

Interpreter Service

On site interpreters and phone interpreters can be booked in advance, 10 days’ notice needs to be given.

Services are provided by the Translation and Interpreting Service and the National Auslan Interpreter Booking and Payment Service

https://www.tisnational.gov.au/en/Agencies/Charges-and-free-services/About-the-Free-Interpreting-Service

https://www.nabs.org.au/

 

Privacy Policy and Email Policy

Please access our Privacy Policy & Email Policy by clicking here.

Last updated: March 2024